Scheduling conflict

I have been a certified HVAC technician for the past nine years. During that time, I have worked for three different companies. None of those companies have fulfilled my dream, which is owning my own business. I thought I could branch out with a franchise, but my last company didn’t seem keen on promoting me to a management position. When I was passed over for another promotion, I decided to start my own HVAC company. Right now, I am the only paid employee. I don’t handle my own scheduling details, but I perform all of the service. I have let my mom help out since the beginning. She really wanted me to do well with the HVAC company. She offered to answer phone calls and schedule appointments. She was doing really well, until she started watching my sister’s baby. Now she seems to miss phone calls and double book appointments. I had a problem last week, when my mom scheduled two HVAC repairs at the same time. I was working on a customer’s air conditioner, when I received three phone calls in a row. I listened to the voicemail, and the customer was worried because I was late for the scheduled appointment. I called my mom to check the books, and she realized that she booked two appointments for the same date and time. I had to apologize to the customer and offer HVAC repair services at no charge. I think it might be time to go back to doing things on my own. My Mom can’t focus on the task, and I can’t give work away for free.

HVAC business