Listening to one of my clients the other afternoon I felt like she had been through the impossible. I have heard my share of horror stories as a case worker however this one took the cake. She is low income, trying to raise more than one kids, and struggles just to pay the rent each month. The two of us set her up with as many services as the people I was with and I could to help make ends meet however this meeting left myself and others dumbfounded. She told myself and others that she had no water in her lake house for more than one weeks and that her heat was only working occasionally. As soon as she told myself and others that I called my director to see what action could be taken. As a property owner it is your responsibility to keep up with your property. The two of us l received with just a few calls that the water had been shut off due to non payment and this was the full responsibility of the owner. After speaking to this person, the people I was with and I also l received that he genuinely had no intention of having the Heating and A/C plan diagnosed. He said it worked superb and that the tenant was just needy. Yes, in fact she was! But not in the way he meant. I set about finding her temporary housing that was clean, warm, and in her budget. The two of us found some volunteers to transfer her and filed a judgement against the owner of the other building. He lost all assistance payments for rent that the government was paying and was added to a list of slumlords in the area. Just because someone has little income is not a reason to deprive them of basic human needs. Heat in the Winter season, especially with small children, can be a life saving item.