Listening to 1 of our buyers the other day I felt like she had been through the impossible. I have heard our share of horror stories as a case worker however this 1 took the cake. She is low income, trying to raise many kids, & struggles just to pay the rent each week. The two of us set her up with as many services as both of us could to help make ends meet however this meeting left myself and others dumbfounded. She told myself and others that she had no water in her lake house for many weeks & that her heat was only really working periodically. As soon as she told myself and others that I called our manager to see what action could be taken. As a property owner it is your responsibility to keep up with your property. The two of us l acquired with just a few calls that the water had been shut off due to non payment & this was the full responsibility of the owner. After speaking to this person, both of us also l acquired that he really had no intention of having the Heating, Ventilation, & A/C plan serviced. He said it worked good & that the tenant was just needy. Yes, in fact she was! But not in the way he meant. I set about finding her temporary housing that was clean, warm, & in her budget. The two of us found some volunteers to transfer her & filed a judgement against the owner of the other building. He lost all assistance payments for rent that the government was paying & was added to a list of slumlords in the area. Just because someone has little income is not a reason to deprive them of basic human needs. Heat in the winter, especially with small children, can be a life saving item.