Clients Sometimes Think They Can Find a Better HVAC Deal:

I’ve been an HVAC technician for 15 years, and I love what I do. I fell into the HVAC industry in a weird way. After graduating high school, I didn’t want to enroll in a big university like all my friends. Instead, my mom encouraged me to try a technical school for at least a year before accepting any full time jobs locally. With sheer randomness, I enrolled in the heating and air courses, but I didn’t anticipate actually liking it. Now, here I am all these years later and I can’t imagine being anywhere else. Although I love being a certified HVAC technician, there are days that are really hard. For example, last week I was at a client’s house performing a monthly service request. While I was examining his HVAC equipment, I noticed a small part was missing and it needed repaired. If it wasn’t repaired, his HVAC equipment would lose efficiency over time and it could cause bigger problems. When I told him this, he asked me how much it was going to cost. After telling him the price, he lashed out and accused me of scamming him. He said he could find the part much cheaper online and fix it on his own. As a professional, I hate when clients say they can find something for a cheaper price and assume I don’t consider their best interest. I left feeling irritated. A week later, the same client called me back asking for me to order the replacement. I guess he couldn’t find a cheaper price after all.


Heating dealer